The Jian BBQ Story - Part II The Manager Becomes More of a Jerk

As related in my last post, we had a horrible experience at Jian BBQ in Los Angeles due to their awful customer service. As you may recall, my friend and I wanted to use a Restaurant.com gift certificate towards Jian's tasting menu, but were told by the waiter/pretend manager that we couldn't. He was loud and rude and argumentative, and wouldn't let us talk to the owner or anyone else.

Then, a young girl came over. She was a waitress and she was friendly. We tried explaining our issue to her. All the while, Jian's "manager" hovered nearby. My friend asked him to leave. "I don't have to leave. This is my restaurant!" he boomed. Well, it makes it sort of hard to complain about the rude, obnoxious manager when he's standing over your shoulder listening to you.

He finally walked away for a bit and we outlined our problem again to the young woman. Then, the Jian BBQ manager walked back over and continued to stand there, indirectly contradicting my friend and I as we talked. "I wasn't being rude." "No, I wasn't."

The situation quickly got ridiculous, and we told the waitress that we'd like to speak with someone else, preferably the owner.

That's when another person came over to us. We thought he was the owner, because he didn't say anything to the contrary at first. But we were wrong!

More on Jian BBQ and their rude staff and refusal to honor gift certificates to come.